Privacy Policy

**360 Spaces - Privacy Policy**

Effective Date: 01/01/2025

At 360 Spaces ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, use our services, or interact with us in any other way.

By using our services or interacting with our website, you agree to the practices described in this Privacy Policy.

1. **Information We Collect**

We collect personal information from you when you use our website or book our services. The information we may collect includes:

- **Personal Identification Information**: This includes your name, email address, phone number, and physical address.

- **Payment Information**: This includes billing details such as credit card information, bank account details, and other payment data. Payment information is processed securely by third-party payment processors.

- **Property Information**: When you request services, we may collect details about the property to be photographed or rendered, including the property address and any specific requirements.

- **Website Usage Data**: We collect data on how you interact with our website, including your IP address, browser type, device information, and page visits, using cookies and other tracking technologies.

2. **How We Use Your Information**

We use the information we collect for the following purposes:

- **Service Delivery**: To fulfill your service requests, such as creating 3D tours, floor plans, renderings, and providing real estate marketing services.

- **Customer Communication**: To respond to your inquiries, confirm bookings, send invoices, and provide customer support.

- **Marketing and Promotions**: To inform you about promotions, new services, or updates that may be of interest to you. You can opt out of marketing communications at any time.

- **Website Improvements**: To improve the functionality and performance of our website, tailor content to your preferences, and enhance user experience.

- **Legal Compliance**: To comply with legal obligations, such as tax reporting, contractual commitments, and responding to lawful requests from authorities.

3. **How We Share Your Information**

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

- **Service Providers**: We may share your data with trusted third-party service providers who assist in operating our business, such as payment processors, hosting services, and marketing tools. These third parties are obligated to protect your information in accordance with our privacy policy.

- **Legal Requirements**: We may disclose your information when required by law or to protect our rights, the safety of others, or to comply with legal processes such as a court order or subpoena.

- **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you before any such transfer occurs.

4. **Cookies and Tracking Technologies**

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. Cookies are small data files stored on your device. You can configure your browser to block cookies or notify you when cookies are being used, but please note that some features of the site may not work properly without them.

Cookies help us:

- Analyze website traffic

- Understand user preferences

- Improve our services and marketing

5. **Security of Your Information**

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access controls.

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information. By using our services, you acknowledge and accept these risks.

### 6. **Your Rights Regarding Your Data**

Under the Protection of Personal Information Act (POPIA) and other applicable data protection laws, you have certain rights regarding your personal data, including:

- **Access**: You have the right to request access to the personal information we hold about you.

- **Correction**: You may request that we correct any inaccurate or incomplete information.

- **Deletion**: You may request the deletion of your personal data, subject to certain legal exceptions.

- **Objection**: You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate interests.

- **Withdrawal of Consent**: If we rely on your consent to process your personal information, you can withdraw that consent at any time by contacting us.

To exercise any of these rights, please contact us using the contact details provided below.

7. **Retention of Data**

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer necessary, we will securely dispose of it.

8. **International Transfers**

If you are located outside of South Africa, please be aware that your personal information may be transferred to and stored in South Africa, where we operate. By using our services, you consent to such transfers.

9. **Children’s Privacy**

Our services are not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

10. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. **Contact Us**

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

360 Spaces  

www.360spaces.co.za 

Email: orders@360spaces.co.za

Phone: +27 71 734 5348